Reference

Terms That Govern Your det366 Account

These terms set out exactly how your account works on det366 — what you can do, what we expect, and how transactions via bKash, Nagad, and Rocket are handled.

Account eligibility rulesbKash, Nagad, Rocket wallet termsWithdrawal and verification processAccount suspension conditionsGoverning jurisdiction notice
det366 Terms That Govern Your det366 Account
HOW WE HANDLE ACCOUNTS

Our Commitments Under These Terms

These terms are not just what we ask of you — they also set out what you can hold us to. We keep account data secure, process wallet withdrawals through the same bKash, Nagad, or Rocket number used at deposit, and notify you before any material change to these terms takes effect. If you have a dispute, the process starts with our support team and escalates through the contact paths above.

Account Data Security

Your account credentials and registered wallet numbers — bKash, Nagad, Rocket — are stored with encryption. We do not share your mobile number with third parties outside of payment processing.

Withdrawal Verification

Withdrawals are sent only to the wallet number verified on your account. If your registered Nagad or Rocket number changes, raise a wallet-update request through support before withdrawing.

Terms Change Notice

When we update these terms, we post the revised version on this page with a note at the top. We do not apply new rules retroactively to transactions already completed.

Dispute Resolution Path

Raise any terms-related dispute via live chat or email first. If you are not satisfied with the initial response, request an escalation and we will review the case at a senior level.

REACH OUR TEAM

How to Contact Us About These Terms

If any part of these terms raises a question about your account — a wallet mismatch, a transaction hold, or a suspension notice — our support team handles those queries directly. Bring your registered mobile number and the wallet type you use (bKash, Nagad, or Rocket) so we can pull up your account quickly.

Team online

Live Chat

Open the chat widget from your account dashboard. Share your registered mobile number and wallet type so the agent can locate your account and review the relevant term.

Email Support

Write to our support address with your account details and a clear description of the terms query. We aim to respond with a substantive answer, not a template reply.

Account Help Centre

The Help Centre in your account settings covers common terms questions — wallet verification steps, account closure requests, and how to flag a billing dispute linked to bKash or Nagad.

Common Questions About These Terms

These are the questions we hear most often about how the terms apply to real account situations — wallet holds, eligibility, closures, and what happens when rules change.

Yes. Every wallet method — bKash, Nagad, Rocket — is covered by the same account terms. The method you use to deposit sets the verified withdrawal path under these rules.

Access depends entirely on your local law and eligible regions. These terms do not override any local legal restriction. Check your jurisdiction before opening an account.

We post the updated version on this page. Continuing to use your account after the update is posted means you accept the revised terms. We do not apply changes retroactively.

Common reasons include duplicate accounts, unverified wallet details, or suspected misuse of credentials. You will receive a notification and can contact support to resolve the issue.

Contact support via live chat or email with your current registered number and the new bKash, Nagad, or Rocket number. Verification is required before the change takes effect.

Submit a closure request through the Help Centre or via email. Any pending withdrawal to your Nagad or Rocket wallet will be processed before the account is closed.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.