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How det366 Handles Your Personal Data

When you open an account with det366, we collect only the information we need to run your account, process your payments, and keep your access secure.

Account data collected at registrationbKash, Nagad, Rocket payment records handled securelyNo data sold to third partiesYour right to access or delete your dataContact us to request changes anytime

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DATA HANDLING PRACTICES

How We Protect and Manage Your Information

We apply a straightforward set of practices to keep your account data safe and give you real control over what we hold. Each practice below reflects how we actually operate — not a general statement about data handling in the industry.

Encrypted Storage

Account credentials and payment references — including bKash and Nagad transaction IDs — are stored using encryption. Plain-text passwords are never retained in our database.

Cookie Control

We use session cookies to keep you logged in and analytics cookies to see which pages get the most use. You can clear cookies at any time through your browser settings without losing your account.

Data Retention

We keep your account and transaction data for as long as your account is active and for a period after closure as required by applicable rules. Once that period passes, data is deleted or anonymised.

Right to Request

You can ask us to share, correct, or remove your personal data at any time. Requests are handled through live chat or email — we aim to respond within a reasonable time after verifying your identity.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to access, correct, or remove personal data we hold, our support team handles privacy requests directly. Reach out through any of the channels below and include your registered mobile number so we can locate your account quickly.

Team online

Live Chat

Open the chat widget from any page on det366. Share your registered mobile number and describe your data request — we'll confirm receipt and respond.

Email Support

Send your privacy request to our support address. Include your account email and the specific data you want accessed, corrected, or removed.

Account Settings

Some data corrections — like updating your mobile number linked to bKash or Nagad — can be handled directly inside your account profile section.

What We Collect and Why It Matters

det366 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect your name, email address, mobile number, and account credentials when you register. When you make a deposit or withdrawal via bKash, Nagad, or Rocket, we record the transaction reference, wallet number, and amount — this is required to verify and reconcile your account balance.

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We do not store your full wallet PIN or bKash/Nagad/Rocket account password at any point. Device data — your browser type, IP address, and session timestamps — is logged automatically to protect against unauthorised access. We also use cookies to keep your session active between pages
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and to understand which parts of the platform you use most. This data stays within our systems and is shared only with payment processors and fraud-prevention services that are contractually bound to protect it. You can request a full copy of the data we hold on
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your account by contacting our support channel. Access to our platform and the scope of data processing may vary depending on your local law and the eligible region from which you access det366.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About This Privacy Policy

These are the questions we actually receive about data handling, account information, and your rights under this policy. If yours is not listed here, contact us through live chat.

We collect your name, email, and mobile number at registration. If you verify your account for larger withdrawals, we may also collect an identity document reference to confirm your details.

No. We never store your wallet PIN or mobile banking password. We only retain the transaction reference number and amount to reconcile your deposit or withdrawal record.

Yes. Contact support via live chat or email with your registered mobile number. We will locate your account and provide a summary of the personal data we currently hold.

Send a deletion request through live chat or email. After we verify your identity, we will remove or anonymise your data, subject to any retention obligations that apply under applicable rules.

We share data only with payment processors like the networks behind bKash, Nagad, and Rocket, and with fraud-prevention services. All third parties are bound by confidentiality obligations before we share anything.

This policy applies to all accounts opened through det366. However, the availability of our services and the scope of data processing depends on your local law and the eligible region you access from.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal Appdet366 App Accountdet366 Login

How det366 Handles Your Personal Data

How We Protect and Manage Your Information

Encrypted Storage

Cookie Control

Data Retention

Right to Request

Reach Us About Your Privacy Rights

Live Chat

Email Support

Account Settings

Common Questions About This Privacy Policy

01 What personal data does det366 collect when I register?

02 Does det366 store my bKash, Nagad, or Rocket wallet PIN?

03 Can I request a copy of the data det366 holds about me?

04 How do I ask det366 to delete my account data?

05 Does det366 share my data with other companies?

06 Does this privacy policy apply to me regardless of where I am in Bangladesh?

Privacy Policy

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